http://hdl.handle.net/123456789/236 2026-04-14T23:28:21Z http://hdl.handle.net/123456789/238 THE IMPACT OF GLOBAL TECHNOLOGICAL CHANGE ON TEXTILE AND GARMENT WORKERS OF BANGLADESH Islam, Dr. Nazrul 2022-10-24T00:00:00Z http://hdl.handle.net/123456789/237 Service Quality of BRAC Bank in Bangladesh: A Case Study Islam, Dr. Nazrul; Ibne Tareq, Md. Arif Billah This paper attempts to identify the service quality of BRAC Bank of Bangladesh. It identifies the Service quality factors important to the Bank. A survey has been conducted on the clients of BRAC Bank with a structured questionnaire. The respondents’ were selected from the 14 branches of BRAC Bank located at Dhaka city. More than 200 retail customers were interviewed with a structured Questionnaire. The sample clients were selected randomly at the branches. Factor analysis was Conducted to identify the service quality factors of the bank. Results show that the most important Perceived service quality factors are satisfaction of the clients’ best interest by the bank and the Tangible physical facilities of the bank. Eighth Int. Conference on Opers. & Quant. Management 2022-10-23T00:00:00Z