Journal Volume 01, Issue 01, July 2008
http://hdl.handle.net/123456789/65
2023-09-30T21:02:26ZNon-Performing Loan and Management Guidelines for Remedies: An Empirical View of Bank Employees
http://hdl.handle.net/123456789/98
Non-Performing Loan and Management Guidelines for Remedies: An Empirical View of Bank Employees
Afroze, Nahid; Uddin, Gazi Munir
Non Performing Loan (NPL) is the most important indicator to identify problems with asset quality in the loan portfolio. In Bangladesh, the empirical view about the ratio of NPL to total loans of all the scheduled banks have been in sliding trend, although the aggregate ratio is still soaring higher than the desired perimeter. The very high NPL ratio, as ascertained from Nationalized Commercial Banks (NCBs) and Development Financial Institutions (DFls), especially for term lending, agricultural and micro lending, necessitates re-examining these activities and establishing a viable rationale for their continuation. From the views of Bank employees, it is clear that steps taken to prevent loan classification and provisioning requirements are not sufficient; and due to lack of persuasion, the rate of willful defaulters is high. Efficient usage of the CIB report, implementation of appropriate legal frameworks and improvement of corporate governance of banking operations have been denoted as management guidelines for enhancing banking sector reform while retaining NPLs within recommendation
2008-07-01T00:00:00ZA Comparative Study on Service Quality Dimensions and Overall Service Quality in the Context of Standard Chartered Bank’s Excel Customers
http://hdl.handle.net/123456789/97
A Comparative Study on Service Quality Dimensions and Overall Service Quality in the Context of Standard Chartered Bank’s Excel Customers
Rahim, Shake Ahdur
The service quality leads to customers' satisfaction, which in turn leads to customer loyalty. Considerable practitioner interest has been focused on programs to improve service quality. Customer perception is a very important factor to measure service quality. This paper is an attempt to assess Excel customers' perception of different dimensions of the service quality such as tangibility, reliability, responsiveness, assurance, empathy and the overall service quality of Standard Chartered Bank, the top banking service provider in Bangladesh. The paper also aims to identify the gap between customers' expectations on the one hand and perception on the other about the bank's service quality. Finally, some suggestions have been offered for improving the Standard Chartered Bank's service quality.
2008-07-01T00:00:00ZAn Integrated Protection Framework to Preserve Consumers' Rights and Responsibilities in Bangladesh
http://hdl.handle.net/123456789/96
An Integrated Protection Framework to Preserve Consumers' Rights and Responsibilities in Bangladesh
Akter, Shahriar; Ghosh, Suntu Kumar; Islam, Mohammad Thoufiqul
Consumers are the nucleus of all marketing activities as they dictate the market mechanism. However the consumers in developing countries are deprived of their basic rights because of unawareness of their fundamental responsibilities. In this paper we have considereal the rights and responsibilities of the consumers as per some established guidelines and discussed them in the context of Bangladesh, and then recommended an integrated protection framework to preserve consumers' rights and responsibilities.
2008-07-01T00:00:00ZMeasuring External Sector Openness and Integration Status Of Bangladesh Economy
http://hdl.handle.net/123456789/95
Measuring External Sector Openness and Integration Status Of Bangladesh Economy
Shah, Pinkl
There have been notable changes in external trade and financial controls in the developing countries since mid 1980s. Many developing economies have experienced tremendous increase in the volume of global international trade and international financial transactions after mid 1990s in response to the removal of external sector restrictions and other policy reforms undertaken in the developing countries. In line with global development strategy, a substantial openness measures have been undertaken in external sector of Bangladesh since early 1990s with the objectives of achieving positive benefits from global financial integration.
The paper is an attempt to find the external sector openness and integration status of Bangladesh relative to a set of developing economies. It is evident that Bangladesh has become more open over the period; nonetheless it has remained less open among the sample economies. And though the volume of foreign capital flows has increased in Bangladesh, it has remained the least integrated economy of
all the selected economies of Southeast Asia, and South Asia.
2008-07-01T00:00:00Z